Cosmina Naum Psychology
Privacy Policy
Effective date: September 2025
1. Our Commitment to Privacy
Cosmina Naum Psychology (“we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of our clients and website visitors.
We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant health privacy legislation governing the collection, use, storage, and disclosure of personal and health information.
This Privacy Policy explains how we collect, use, disclose, and protect your personal and sensitive information. It applies to services provided by Cosmina Naum Psychology and to visitors of our website.
2. Definitions
Personal Information
Personal Information is information that identifies you or could reasonably identify you. This may include your name, address, email address, phone number, and billing details.
Sensitive Information
Sensitive Information includes health information and other information protected under privacy legislation, such as mental and physical health history, personal history, and therapeutic records.
3. Collection of Information
To provide psychological services, we may collect Personal Information and Sensitive Information (“your information”) in several ways, including:
When you complete intake, consent, or assessment forms
When you book appointments online
During therapy sessions (online or otherwise)
When you contact us by email, phone, or website enquiry
When third parties (such as GPs or other health professionals) provide information with your consent
Information collected may include:
Contact details
Billing and payment information
Health and mental health information
Personal and family history relevant to treatment
Information necessary to support your care and wellbeing
Sensitive Information is collected only with your consent, unless required or authorised by law. If you choose not to provide certain information, this may limit our ability to provide services.
4. Use of Information
Your information is collected and used for purposes including:
Providing psychological assessment and treatment
Maintaining accurate clinical records
Managing appointments and client communication
Billing and processing payments
Meeting legal, ethical, and professional obligations
Improving service delivery and practice operations
Information is only used for the purpose for which it was collected, or for a related purpose you would reasonably expect.
Sensitive Information is handled in accordance with applicable health privacy legislation.
5. Disclosure of Information
Your Personal Information may be disclosed where necessary to:
Other health professionals involved in your care, with your consent
Professional advisers such as accountants, auditors, or insurers
Legal or regulatory bodies where required by law
Emergency services where there is a serious risk to safety
We do not sell, trade, or rent your Personal Information.
Health information is disclosed only where legally permitted or required, and in accordance with privacy and health records legislation.
Some information may be stored or processed using secure systems located outside Australia. Reasonable steps are taken to ensure appropriate privacy protections are maintained.
6. Security and Retention of Information
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes the use of secure electronic record systems, password protection, and restricted access.
Clinical records and administrative information are stored securely and accessed only as required for their purpose.
Retention of Records
Psychological records are retained in accordance with professional and legal requirements.
Records for adult clients are kept for a minimum of seven (7) years from the date of last contact.
Records for clients who were under 18 years of age at the time of service are retained until the client turns 25 years of age.
While all reasonable precautions are taken, no data transmission or storage system can be guaranteed as completely secure.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or outdated.
Requests can be made by emailing:
admin@cosminanaumpsychology.com.au
Access may be refused or limited where providing the information would pose a serious threat to the life, health, or safety of the client or another person, or where otherwise permitted by law.
An administrative fee may apply for providing access.
8. Website Use
When you visit our website, we may collect non-identifying information such as browser type, pages visited, or time spent on the site. This information is used in aggregate form to improve website functionality and user experience.
9. Marketing Communications
We may contact you regarding services you have requested or enquiries you have made.
You may opt out of receiving non-essential communications at any time. We do not provide personal information to third parties for marketing purposes.
10. Public Health and Legal Obligations
Where required by law, we may disclose limited information to relevant authorities, including for public health reporting or where there is a serious risk to safety.
11. Privacy Complaints
If you have a concern or complaint regarding the handling of your information, please contact:
Cosmina Naum Psychology
Email: admin@cosminanaumpsychology.com.au
Complaints are taken seriously and will be responded to promptly.
12. Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be published on our website and will take effect immediately upon posting.